We train our customer service team to

• Understand the importance of providing excellent customer service in travel and tourism.
• Know how Jawla Tours adapt customer service to meet the individual needs of customers
• Be able to apply customer service and selling skills in travel services situations.
• Provide efficient service; speed and accurate.
• Consistency of offered travel products and services.
• Customer data is secured in your hands internal & external.
• How to treat with complaints and keep quality controlled.

We chose our staff whom have specific skills and ethics towards customers as

• Good listeners to know customer’s specific needs.
• Know the importance of treating customers as individuals.
• Believe that the first impression is last impression.
• Company image comes out of customer’s satisfaction.
• Have wide knowledge of Travel products & services.
• Well educated and self-motivated.
• Do the extra-mile and exceed customers’ expectations.