Jawla Tours realize that consistently high standards of customer service will ensure customer loyalty and improve business performance.
We train our customer service team to
- Understand the importance of providing excellent customer service in travel and tourism.
- Know how Jawla Tours adapt customer service to meet the individual needs of customers
- Be able to apply customer service and selling skills in travel services situations.
- Provide efficient service; speed and accurate.
- Consistency of offered travel products and services.
- Customer data is secured in your hands internal & external.
- How to treat with complaints and keep quality controlled.
We chose our staff whom have specific skills and ethics towards customers as
- Good listeners to know customer’s specific needs.
- Know the importance of treating customers as individuals.
- Believe that the first impression is last impression.
- Company image comes out of customer’s satisfaction.
- Have wide knowledge of Travel products & services.
- Well educated and self-motivated.
- Do the extra-mile and exceed customers’ expectations.