Privacy policy

General Policy

This policy explains how we collect and handle your information across all of our websites, mobile apps and other services. We’ll review this policy from time to time to make sure it’s up-to-date. If we make changes, we’ll post the latest version here. The purpose of this privacy policy is to set out the principles governing our use of personal information that we may obtain about you. By using the websites, or by registering as a user of the services and products that we provide, you agree to this use. We ask you to read this privacy policy carefully. Any dispute which may arise over privacy will be subject to this policy, the data protection notice (if any) incorporated into this website and the provisions of Egyptian law.

What information we will collect
  • When you use services provided on this website and/or mobile application, you will be asked to provide certain informatio :
    • Personal information, which includes your email address, name, phone number, device ID and IP address.
    • Transactional information, such as itinerary details.
    • Booking information, such as travel destination and dates.
    • Credit/debit card information for payments.
    • Other information, such as your browsing activity on the website and mobile app.
  • We will store your personal information in a secure and encrypted format. We do not store your credit/debit card data. All credit/debit card and payment information are secure, encrypted and handled by fully-certified payment providers. Please note that we need to know the names of all passengers travelling or the names related to the reservation concerned. If you are reserving or booking any travel product or service on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained the aforementioned consent.

 

How we will use this information
  • To fulfill our agreement with you, including processing your flight, hotel, transfer...etc. bookings and any other reservations, sending you your itinerary, conducting payment transactions for the services available on the site or contacting you if there is a problem with your reservation.
  • To register you with our website/mobile application and administer our website services where you have registered to receive these. You can unsubscribe from these services by contacting us.
  • To answer any queries which you may send to us by e-mail.
  • For direct marketing purposes, to enable us to review, develop and improve the services which we offer and provide you and other customers (via mail, email, telephone or otherwise) with information about new products and services and special offers we think you will find valuable. We may also inform you about new products and services and special offers of selected third parties.
  • To personalize your experience and give you a better service (your information helps us to better respond to your individual needs).
  • To improve the user-friendly theory of the website (we continually strive to improve the site offerings based on the information we receive from you).
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) and for website traffic analysis.
  • To administer a contest, promotion, survey or other site feature.
  • To send emails, SMS, website and mobile app notifications as well as other communications for providing services, responding to inquiries, and/or other requests or questions.
  • To respond to queries of the authorities with regard to your accessing of the site and services availed by you.
  • Automatic logging of session data Of course, you are solely responsible for maintaining the secrecy of your passwords, and your site membership account information. Please be very careful, responsible, and alert with this information, especially whenever you’re online.

 

Who we do share your information with?
    • Our customer support offices in the network.
    • Trustworthy third parties that we use for the provision of certain services, such as enabling our customers to book flights, onward flights, hire cars, hotel reservation, complete tourism trip reservation or other services quickly and easily.
    • Customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination in order to comply with the law in those countries.
    • Third party organizations involved in credit card authorization.
    • With authorities, if we have a legal obligation to do so.
    • Our employees and agents to do any of the above on our behalf, now or in the future.
    • The companies within our corporate family and with our parent company and corporate affiliates, this sharing enables us to provide you with information about products and services, both travel-related and other, which might interest you. To the extent that our parent company and corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this privacy policy, they also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future.
  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • If you choose not to provide certain personal information we request, you will still be able to visit our site but you may be unable to access certain options or services.

 

Transfer your personal information
  • In order to ensure that your travel arrangements are completed smoothly and effectively, we may transfer personal information to countries which may not have data protection laws or to countries where your privacy and other fundamental rights may not be protected as extensively. We will transfer information only for the purpose of fulfilling/providing the services you have requested from us, in order to fulfil a contract with a third party for your benefit or to disclose information which we are required to do by law or requested from us by a regulator.

 

Cookies Policy
  • Cookies on our website may be used to provide you with customized information. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies also allow us to make Jawla websites or mobile application more user-friendly by, for example, allowing us to take you to the language site of last use so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies and you do not have to accept cookies, and you should read the information that came with your browser software to see how you can set it up to notify you when you receive a cookie, so you can decide whether to accept it.